Telecommunications

Why Choose CNG Connect?

• Work From Anywhere: With CNG Connect, you can work anywhere, anytime, and on any device with our mobile and desktop softphone applications.
• Integrate Seamlessly: CNG Connect allows you to integrate voice, chat, video conferencing, and screen sharing between your phone system and the internet to extend the reach of your business and boost productivity.
• Customize Your Platform: The openness of the CNG Connect platform allows you to manage your communication system easily and customize your communications system to fit the unique needs of your business.
• Cut Costs: Unlike a traditional phone system, CNG Connect does NOT require a physical phone line or phone system, instead your phone system operates in the cloud and only requires a working internet connection to each phone.
• Improve Reliability: Because CNG Connect operates in the cloud, if your business suffers an unexpected outage not only will your phones work connected to a cellular hotspot or other temporary solution, but your employees will ALWAYS have access to their mobile softphone app, allowing them to conduct business even if your business a full IT outage.

Key Features

• Yealink T4 Series: The Yealink T4 series of desk phones are cutting-edge Voice-over-IP phones that are practical and enjoyable to use. They offer top-notch performance and functionality with high-definition call quality, color displays, extensive call features, and up to 29 memory keys.

• Conferencing: You can also integrate audio and video conferencing into CNG Connect with the Yealink suite of products, including the UVC34 Video Bar and CP960 Conference Phone.

• Mobile and Desktop Apps: With the mobile and desktop softphone apps, you can access your phone extension anywhere, anytime. Whether you have employees that work from home, a business that is always on the go, or simply want to take calls away from your desk, the softphone app allows you to do just that.
• Unified Communications: With CNG Connect, you can unify your business communications under a single platform, enhancing productivity. Our suite allows you to do voice, video, messaging, collaboration, and screen sharing, giving you the full spread of tools your business needs to communicate.
• Voicemail to Email: On top of your voicemail being accessible from the mobile and desktop apps, CNG Connect also offers voicemail to email and voicemail to SMS features that allow to to get your messages where it is most convenient for you.
• Fax: CNG Connect also allows you to port your fax lines to the cloud, replacing the physical connection with a VoIP fax adapter, allowing you to fully transition away from traditional phone lines.

Exceptional Support and Reliability

• Unlimited Support: CNG's local engineers are located right in the Chicagoland area at our office in Downtown Kankakee. We offer completely unlimited support for all CNG Connect systems to ensure that each CNG Connect customer's operations are streamlined and that you are NOT treated as just a number.
• Proven Reliability: With over 11 years of service, a 95% customer retention rate, and a 99.999% average uptime, CNG Connect delivers exceptional reliability for your business.
• High Quality: Enjoy crystal-clear voice quality with an average 4.3 Mean Opinion Score of CNG Connect's VoIP call quality.

Key Benefits

• Empower Your Enterprise: Avaya Cloud Office is designed for larger businesses with extensive communication needs, handling numerous numbers and extensions effortlessly.
• Anywhere, Anytime Communication: Seamlessly transition between locations with robust mobile and desktop applications, ensuring your team remains connected from any device, anywhere.
• Unified Productivity Tools: Avaya Cloud Office combines voice, video, messaging, and collaboration into one cohesive platform, enhancing efficiency and streamlining business operations.
• Flexible Customization: Tailor the Avaya Cloud Office platform to fit your unique business requirements, ensuring your communication system evolves with your needs.
• Cost-Efficient Solutions: By operating entirely in the cloud, Avaya Cloud Office reduces the need for traditional phone infrastructure, saving you money on hardware and maintenance.
• Dependable Connectivity: Avaya Cloud Office’s cloud-based nature guarantees continuous operation, even during local disruptions, with CNG's local support team and RingCentral's expert cloud support team ready to tackle anything that comes your business's way.

Capabilities

• Avaya J Series: Avaya J-Series desk phones deliver superior voice quality with features like high-definition audio, customizable interfaces, and advanced call management, ideal for busy enterprise environments.

• Integrated Conferencing: Facilitate effective remote meetings with high-definition audio and video conferencing solutions, including the Avaya Huddle Room and CU-360 Collaboration Unit.

• Versatile Mobile and Desktop Apps: Keep your business communications at your fingertips with Avaya’s mobile and desktop apps, perfect for employees on the go or working remotely.
• Comprehensive Communication Suite: Avaya Cloud Office integrates all your communication needs—voice, video, messaging, and file sharing—into one platform for seamless collaboration.

Outstanding Support and Reliability

• Expert Assistance: In addition to CNG's support team, Avaya’s dedicated support team at RingCentral is always ready to help, ensuring your Avaya Cloud Office system runs smoothly and efficiently.
• Industry-Leading Reliability: With a track record of high customer satisfaction and exceptional system uptime, Avaya Cloud Office ensures your business remains connected without interruption.
• Industry Leadership: Avaya's longstanding expertise and innovation in the communications industry make it a trusted leader, providing cutting-edge solutions for businesses worldwide.

Why Avaya IP Office?

• Proven Reliability: Avaya IP Office is a trusted premise-based system known for its reliability and consistent performance, making it ideal for businesses that require a stable and dependable telecommunications solution that can operate effectively long-term.
• Cost-Effective: With Avaya IP Office, you benefit from the affordable Phone Systems as well as lower recurring monthly costs compared to cloud-based services. Because of this, it can often be more effective to install an IP Office system depending on the size and use case of your business.
• Robust Communication Features: Avaya IP Office provides advanced communication capabilities, including high-quality voice calls, extensive call-handling features, and integration with existing business applications.
• Scalability: Designed to grow with your business, Avaya IP Office can scale to meet your expanding communication needs, supporting a wide range of advanced extensions and applications.
• Secure On-Premises Solution: As a premise-based system, Avaya IP Office ensures that your communication infrastructure remains securely within your control, providing peace of mind and compliance with industry regulations.
• Customization and Flexibility: Avaya IP Office offers flexible configuration options, allowing you to tailor the system to meet your specific business requirements and optimize your communication workflows.

CNG Avaya IP Office Platinum Support

• Comprehensive Support: CNG provides unparalleled support for Avaya IP Office systems, including ongoing maintenance and troubleshooting to ensure your system operates at peak performance.
• Support for Existing Systems: We specialize in supporting existing IP Office systems, helping you maintain and optimize your current infrastructure long-term. Given the aging nature of many systems, our services are more valuable than ever, ensuring longevity and reliability.
• Expert Guidance: With years of experience and deep expertise in Avaya IP Office, our team offers expert advice and tailored solutions to maximize the effectiveness of your communication system.
• Customized Service Plans: CNG’s IP Office Platinum offerings include customized service plans to meet the unique needs of your business, ensuring you receive the support and resources necessary for seamless communication.